Returns Info

WHAT IS OUR RETURN POLICY?

We accept unworn bikinis and clothing bought from SOLTURE in new condition with tags and liners attached within 7 days of purchase for a full refund minus the cost of return shipping. 

For hygiene reasons, we cannot accept returns on items that are soiled, worn, damaged, or washed. Soiled garments may include visible signs of bodily fluids, deodorant marks, or makeup stains. Determining if an item is considered soiled is at SOLTURE discretion. If deemed soiled, the item will not be eligible for a return or store credit, and will be properly disposed of. Please try on all swimwear over underwear and with the hygienic liner attached. 

Items available for return must be shipped out by the 7th day after purchase. You will have 7 days after purchase to exchange for another item. Once we receive and approve your returned items, your refund will go back on the original form of payment minus the cost of the return shipping.

Pack Your Return
Please pack the item securely in its original packaging, including any tags or labels. Include the return authorization number with the item.

Shipping
We recommend keeping your tracking number, to ensure that your return reaches us safely. Please contact us for a prepaid label. All shipping returns cost will be taken off your refund.

Refunds
Once your return is received and inspected, we will issue a refund to the original payment method within 7-10 business days. Please note that shipping fees are not refundable unless the return is due to a defect or error on our part.

Please email us to request a return at mary@soltureswimwear.com